At ecoTekk, your safety is our priority. Before you embark on your electric bike adventure, please take a moment to review our Risk Statement. This document details key safety risks and precautions for e-bike renters. It emphasizes the importance of protective gear, awareness of riding conditions, and compliance with traffic rules to ensure a safe and enjoyable riding experience..
To access the full Risk Statement, click here to download the PDF.
We strongly recommend that all our customers familiarize themselves with this document to ensure a safe and enjoyable experience. If you have any questions or require further clarification, our team is here to assist you. Your safety is our shared responsibility, and we look forward to providing you with an unforgettable ecoTekk experience.
CANCELLATION CONTACT
Contact ecoTekk by email to make cancellations and confirm by phone. Enquiries can be made by phone.
| Noosa Guests | Sunshine Coast Guests |
| phone: +61 426 246 342 | phone: +61 473 635 865 |
| email: Darren@ecoTekk.com.au | email: sunshinecoast@ecoTekk.com.au |
COVID CANCELLATION RELATED
100% refund in the event of a cancellation due to government mandated COVID19 Lockdown.
Choice of either:
- Call to re-book to a later time or;
- Request a Gift Card to the value of 110% of the original booking price to use for rebooking at a later time or;
- 100% refund of the original booking (excluding third party bank/card fees and charges).
Please include a link to the relevant government lockdown directive for your state or country when emailing you cancellation request.
Queensland Government COVID19 safe information page
CANCELLATION BY CLIENT
- Clients may cancel their hire/tour up to three days (72 hours) prior to their hire/tour date and receive a full refund;
- Within three days (72 hours) your hire/tour may be rescheduled if dates are available, the client may obtain a credit for a future date or a 75% refund of the hire portion (less booking fees) can be chosen;
- 24hr No refund. Cancellation within 24 hours before booking time, the client may
- reschedule (if desired booking time is available) or
- take a Gift Card credit for a future date;
- No-shows will be charged full price and no refund or other compensation will be offered.
ALCOHOL AND DRUGS
- Under Queensland law the bicycle rider aged 18yrs+ must be below 0.05 (general alcohol limit) to ride on roads or public lands. Persons under 18 yrs of age cannot drink Alcohol in Queensland in public.
- Drugs, riding under the influence of drugs is dangerous just like drunk driving you can be pulled over by Queensland police officers for a random roadside test to detect any presence of Alcohol or drugs. Infringement notices are issued and dealt with as per the normal drink driving process fines up to $7833 can apply;
- Please note that anyone considered by ecoTekk staff to be intoxicated or adversely affected by drugs, will not be permitted to participate in any hires/tours. No refunds or other reparations will be made under these conditions.
CANCELLATION BY ECOTEKK
- Unless weather conditions represent a threat to safety and well-being, we will endeavour to proceed with the hire/tour as booked. If you choose to cancel your hire/tour due to weather conditions, the above client cancellation policy will apply;
- In the event of a ‘Natural Disaster’ (e.g. server strom, flood, fire, cyclone etc) and your hire/tour is unable to proceed no refund applies. We strongly recommend Travel Insurance to cover these situations;
- ecoTekk reserves the right to suspend operations indefinitely due to events beyond our control. In this case, activities will be resumed as soon as conditions safely allow;
- ecoTekk reserves the right to cancel or alter any hire bookings, tour dates and/or tour times. In these cases, you will be informed as soon as possible, and every effort will be made to reschedule your activity at the earliest possible time that is convenient. A full refund may apply should the client be unable to reschedule.
ecoTekk Sunshine Coast Privacy Policy
McKitney Pty Ltd (A.B.N 40139013204) Trading as ecoTekkSC Electric Bike Hire & Tour Company
Effective date: June 14, 2023
This Privacy Policy describes how your personal information is collected, used, and shared when you use or access our services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
When you hire a bike, book a tour, or use our services, we may collect the following information:
- Personal identifiers such as your name, email address, and phone number
- Payment information
- Demographic information like your address and date of birth
- Usage data including information about how you use our website and services
- Marketing and communication data includes your preferences in receiving marketing from us
For individuals under the age of 16, we only collect and process their information with explicit consent from a parent or guardian.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services
- To process your bookings and payments
- To communicate with you
- To send you promotional materials, if you agree
- For internal record-keeping and audit purposes
- For compliance with legal obligations
3. Sharing Your Information
We will not share your personal information with third parties except:
- To third-party service providers who assist in our business operations
- If we sell or buy any business or assets, we may disclose your data to the prospective seller or buyer
- If we are under a duty to disclose or share your personal data to comply with any legal obligation
4. Your Rights
You have the right to access, correct, or delete your personal information, as well as the right to object to or limit our processing of your information.
5. Security
We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:
- Using secure servers to store your information
- Verifying the identity of any individual who requests access to information
6. Changes To This Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@ecotekksc.com.au or by mail using the details provided below:
McKitney Pty Ltd (A.B.N 40139013204), 27 Ayrshire Rd Kulangoor Q4560, Australia
This Privacy Policy is in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
MOUNTAIN E-BIKE HIRE
This policy document outlines the terms and conditions for the hire of ecoTekkSC’s Mountain Trail Bike (MTB) e-Bikes, including important safety information and restrictions on trail difficulty levels. It applies to all individuals renting bikes from ecoTekkSC.
I. MTB Trail Difficulty Rating System
Mountain Bike trails are generally classified into five categories: Very Easy, Easy, Intermediate, Difficult, and Extreme. These classifications are based on a variety of factors, including trail width, gradient, surface type, technical trail features, and alignment.
- Very Easy: These trails are generally flat or gently sloping and feature a wide trail path. They are perfect for beginners or those wanting a leisurely ride.
- Easy: These trails involve a gentle gradient and may have some unavoidable obstacles, such as roots and rocks. They are suitable for novice riders with basic riding skills.
- Intermediate: These trails are steeper and narrower with more challenging obstacles. Suitable for skilled riders with good off-road riding skills.
- Difficult: These trails are designed for experienced mountain bikers and feature steep gradients, large obstacles, and technical trail features.
- Extreme: These trails are designed for expert riders and involve significant challenges, including extremely steep slopes, large and unavoidable obstacles and features, and difficult terrain.
II. MTB e-Bike Hire Trail Restrictions
As part of our commitment to the safety of our customers, the following trail restrictions apply to the use of our hired MTB e-Bikes:
- It is prohibited to ride hired MTB e-Bikes or allow the MTB bicycle to be ridden on any Difficult or Extreme Mountain bike track grades. Hired MTB e-Bikes are allowed for use on Very Easy, Easy, and Intermediate Mountain bike track grades only.
III. Use Restrictions
In addition to the trail restrictions, the following conditions apply to the use of our hired MTB e-Bikes:
- The hired MTB e-Bikes should not be operated or permitted to be operated in any race, speed test, rally or contest.
- The hired MTB e-Bikes should not be used in contravention of any provision from time to time as stipulated by ecoTekkSC, local laws, or regulations governing the use of such bikes.
IV. Safety
- Always wear a helmet and safety gear when riding.
- Always check your bike before setting off. Check for things like tire pressure, working brakes, and functioning lights.
- Follow the trail ratings and signage. Do not use trails that are beyond your skill level.
- Be courteous to other trail users. Remember that you share the trail with others.
- Always follow the rules and regulations of the trail area.
Violations of these policies can result in immediate termination of hire privileges without a refund.
At ecoTekkSC, we are committed to ensuring a safe and enjoyable experience for all our customers. We appreciate your cooperation in observing these guidelines and look forward to serving your biking needs.
MTB Trail Difficulty Guide
Important: ecoTekk MTBs are
- for use on Very Easy, Easy and Intermediate-rated trails only.
- Prohibited on Difficult and Extreme-rated trails.
- Prohibited from riding through deep water. Water depths (10cm) that touch or submerge peddles are regarded as deep
| Difficulty | Symbol | Description |
|---|---|---|
| Very Easy |  |
Wide trail with a gentle gradient, smooth surface and no obstacles. Suitable for beginner cyclists with basic bike skills, and most bikes. |
| Easy |  |
Wide trail with a gentle gradient, smooth surface, and some obstacles such as roots, logs, and rocks. Suitable for beginner cyclists with basic mountain bike skills, and off-road bikes. |
| Easy with Intermediate Sections |  |
Likely to be a single track with a moderate gradient, variable surface and some obstacles. Suitable for mountain bikers with mountain bikes. |
| Intermediate |  |
Single trail with moderate gradients, variable surface and obstacles. May include steep sections. Suitable for skilled mountain bikers with mountain bikes. |
Intermediate with Difficult Sections  |
 |
Suitable for competent mountain bikers, used to physically demanding routes. Expect large and unavoidable obstacles and features. Challenging and variable with some steep climbs or descents and loose surfaces. |
| Difficult
|
 |
Suitable for experienced mountain bikers, used to physically demanding routes. Navigation and personal survival skills are highly desirable. Expect large, dangerous and unavoidable obstacles and features. Challenging and variable with long steep climbs or descents and loose surfaces. Some sections will be easier to walk. |
| Extreme |
 |
Suitable for highly experienced mountain bikers, used to physically demanding routes. Navigation and personal survival skills are highly desirable. Severe constructed trails and/ or natural features, all sections are challenging. Includes extreme levels of exposure and / or risk. Expect large and unavoidable obstacles and features. Some sections will be easier to walk. |
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When you hire and E-bike from us you are supplied with the following equipment with the hire:
- Helmets (you may choose to wear your own)
- Bicycle Locks all hires;
- Pannier baskets (as you require);
- Battery keys were required;
- Battery charger (overnight hires only)
- Mobile phone pouch (comfort bicycles hire only);
- Drink bottle holder;
- Optional High Visibility vest (if requested).
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Cycling on footpaths can be a great way to navigate Queensland’s beautiful landscapes while ensuring your safety and that of pedestrians. Here are some tips to help you ride responsibly and considerately:
- Stay Alert and Aware: Always be on the lookout for pedestrians, other cyclists, and obstacles on the footpath. Keep your speed manageable so you can react quickly to any unexpected situations.
- Use Your Bell: Use a bell or call out to alert pedestrians of your presence, especially when approaching from behind. A friendly “passing on your left” can go a long way in preventing accidents.
- Slow Down Near Pedestrians: Reduce your speed below 6-8 km per hour when you see pedestrians ahead. This gives you more time to react and allows pedestrians to feel more comfortable.
- Give Way: Pedestrians always have the right of way on footpaths. Be prepared to stop or slow down to let them pass safely.
- Keep to the Left: Just like on roads, keep to the left side of the footpath. This makes it easier for pedestrians and other cyclists to anticipate your movements.
- Avoid Crowded Footpaths: If a footpath is particularly busy, consider walking your bike or finding an alternative route to avoid potential conflicts with pedestrians.
- Communicate Clearly: When overtaking pedestrians, communicate your intentions clearly. A simple “coming past on your right” or “passing on your right” helps pedestrians know where you are and what you plan to do.
- Be Extra Cautious Around Children and Pets: Children and pets can be unpredictable. Slow down and be prepared for sudden movements when passing them.
- Respect Shared Pathways: Queensland footpaths are designated as shared pathways unless signposted otherwise. Be mindful of the shared nature of these spaces and respect the rights of all users.
- Follow Local Rules and Regulations: Familiarize yourself with local cycling laws and guidelines in Queensland to ensure you’re riding legally and safely.
For more information, the Queensland Government has a good page on this: https://www.tmr.qld.gov.au/Travel-and-transport/Cycling/Cycling-safety/Tips
By following these tips, you can help create a safer environment for both cyclists and pedestrians on Queensland’s footpaths. Happy riding
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The Bicycle Speed Limits in Queensland are as follows:
- Footpaths — 12km/h maximum
- Shared paths —12km/h maximum (unless signed otherwise)
- Separated paths—20km/h maximum (unless signed otherwise)
- Veloway Bicycle paths — 25km/h maximum (unless signed otherwise)
- Roads — 25km/h maximum
Speeding fines. Description of offence Legislation Fine Queensland Road Rules — Section 20
Exceeding the speed limit by less than 11km/h $309 Exceeding the speed limit by at least 11 km/h but not more than 20km/h $464 Exceeding the speed limit by more than 20km/h but not more than 30km/h $696 Exceeding the speed limit by more than 30km/h but not more than 40km/h $1,161 Exceeding the speed limit by more than 40km/h $1,780 -
Yes, under Queensland Laws you must wear an Australian Standard (AS) approved bicycle AS 2063 or AS/NZS 2063 helmet. ecoTekk supplies these helmets while you are hiring one of our E-Bikes.
Or, you are free to BYO an Australian Standard (AS) approved helmet.
A bicycle rider fails to wear a helmet whilst riding a bicycle. Queensland Road Rules—Section 256(1) fine $161
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Bicycle rider fail to wear helmet Queensland Road Rules—Section 256(1) $161
No. Under the conditions of hire of our e-Bikes, you are required to wear closed-in shoes at all times.
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No. To keep yourself and other road users safe your full attention is needed when riding. Using a mobile phone held in your hand when riding a bicycle is illegal under Queensland Road Rules—Section 300(1) even if you’re stopped in traffic.
This means you can’t:- Hold the phone next to or near your ear with your hand
- Write, send or read a text message
- Turn your phone on or off
- Operate any other function on your phone
To use your mobile phone you must stop and dismount the bicycle.
Bicycle Ride Using a hand-held mobile phone while riding a bicycle fine of $1,161
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You can turn right at an intersection using a hook turn. The way you should do this depends on whether or not the intersection has traffic lights.
If the intersection has no traffic lights, you should:
- keep to the far left side of the road and move forward through the intersection
- pause and give way to motorists moving through the intersection
- when the road is clear, move forward across the road.
If the intersection has traffic lights, you should:
- move forward through the intersection from the bicycle lane on a green light
- stop in the box or in a safe area in the opposite corner, and turn your bicycle to the right (in the direction of the marked arrow). If there is no line marking for hook turns, you should stop where you are clear of traffic. You will now be facing a red light
- when the light turns green, move forward through the intersection
Some intersections will have line markings for you to use for hook turns.
A hook turn storage box is an area marked on the road within an intersection. It shows you where to wait if you are performing a hook turn.
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You can turn right at an intersection using a hook turn. The way you should do this depends on whether or not the intersection has traffic lights.
If the intersection has no traffic lights, you should:
- keep to the far left side of the road and move forward through the intersection
- pause and give way to motorists moving through the intersection
- when the road is clear, move forward across the road.
If the intersection has traffic lights, you should:
- move forward through the intersection from the bicycle lane on a green light
- stop in the box or in a safe area in the opposite corner, and turn your bicycle to the right (in the direction of the marked arrow). If there is no line marking for hook turns, you should stop where you are clear of traffic. You will now be facing a red light
- when the light turns green, move forward through the intersection.
Some intersections will have line markings for you to use for hook turns. See hook turns or right-hand turns with bike lane.
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At multi-lane roundabouts, motor vehicle drivers who want to turn right must enter the roundabout and turn from the right lane (unless signs or road markings indicate
otherwise). However, when you are riding a bicycle, you may enter the roundabout and turn right from the left or right lane.
Breaking the bicycle laws in Queensland can result in a fine of between $78 to $1040+. These fines also apply to children breaking the law, with the responsible adult liable for the payment of fines incurred.
For a more comprehensive of current fines and penalties for breaking bicycle laws in Queensland visit Queensland Government Bicycle riding rules and fines at https://www.qld.gov.au/transport/safety/fines/cycling
- Keep at two hands on handlebars unless giving signals.
- Have one leg on each side of the seat.
- Face forward.
- To signal RIGHT-TURN, extend arm out horizontally with hand open, palm facing forward. To signal STOP, raise arm with elbow bent at right angle and hand up with palm facing forward.
- One person per bike unless the bike is designed as a tandem bike.
- Keep two meters from the back of a vehicle when following.
- DO NOT ride into the path of a driver or pedestrian.
- Keep left at all times.
- Do not overtake another vehicle on the left if that vehicle is indicating and turning left.
- Do not ride more than two abreast.
- If riding beside another rider, ride no more than 1.5m apart.
For a more comprehensive list of rules go to https://www.qld.gov.au/transport/safety/rules/wheeled-devices/bicycle
You must dismount and walk your bike
DO NOT RIDE IN PUBLIC SQUARES, WALK YOUR BIKE.
A public square is a NO Bicycle zone.
DO NOT RIDE IN PUBLIC SQUARES, WALK YOUR BIKE.
- You must follow all road rules
- You are sharing the road with other vehicles
- Single file in traffic
- Keep as far left as possible
- Follow speed limits
- Maximum two abreast when no other traffic present
- You must follow all road rules
- You are sharing the road with other vehicles
- Single file in traffic
- Keep as far left as possible
- Follow speed limits
- Maximum two abreast when no other traffic present
- For bicycles only
- You can use any speed to a maximum 25km/hr or as signposted
- Cyclists use the side of the pathway indicated by the sign
- Cyclists’ max speed is 25km/hr or as signposted
- Keep left, ring the bell to warn pedestrians of your moving past them
- Cyclists give way to people, slow down
- Cyclist maximum speed 12km/hr or as signposted
The primary factor contributing to the cost of our e-Bike Tours and Hire is public liability insurance, which accounts for up to 22% of the expenses for half-day hires. This insurance is essential to ensure the safety and security of all participants. As for children, we strive to keep their fees as low as possible. Their charges are set only to cover or partially cover the necessary insurance costs. We aim to make our tours accessible while maintaining the highest safety standards.
The delivery fee for single e-bike hires primarily covers two significant costs. Firstly, up to 42% of our operational costs are allocated to public liability insurance, which is essential for ensuring the safety of all our participants during half-day hires. Secondly, with the recent significant increase in fuel prices, we must account for the costs of transporting the e-bike directly to your location. We are committed to accommodating solo travellers and providing the convenience of “travel-by-myself” options, but these services require resources to maintain the quality and reliability you expect from us.
Access & Inclusion: A series of Accessible Tools have been developed for ecoTekk Sunshine Coast to “Know before you go” and understand our venues accessibility ahead of time..
Get in touch!
If you have any questions, please drop us a line using the form below and well say Hi.